Return Policy

14-Day Satisfaction Guarantee

If you change your mind after receiving an original painting, you have 14 days from the date you received it to inform us. You can choose from:

  1. Store credit for the full purchase price.
  2. A refund to your original payment method.

Return Conditions:

  • All return shipments must be coordinated with EAGUSI Limited and sent back in the original packaging, including all accompanying certificates and materials received with the order.
  • Returns and refunds will be processed considering the exchange rate at the time of the transaction.

Initiating a Return:

Exclusions and Limitations:

  • Returns are not accepted for artworks that have been stretched, cropped, or altered after purchase.
  • Returns will not be accepted, and no refunds will be provided after the 14-day return period.

Clarifying ‘Satisfaction’ at EAGUSI Limited:

  • Our goal is to ensure you are delighted with your artwork. If you reconsider your choice within 14 days of receipt, you can opt for a full refund via store credit or a refund to your original payment method. We are dedicated to helping you find a replacement piece you love, offering one-on-one consultation with our art advisor.

Final Sale Items:

  • Artworks labelled as Special Collection, Limited Edition, and Open Edition are considered FINAL SALE and are not eligible for returns, except in cases where the order arrived damaged or in poor condition.

To Initiate a Return: